Shipping policy
Australia Shipping
Sparkling Creations uses Australia Post to deliver your orders, and we will provide you with a tracking number once your order is dispatched.
You will receive a confirmation email with the tracking number when your order has been processed & shipped. Please allow 2–5 business days for the order to be processed. If you have not received your confirmation, please check your junk/spam mail. If it is not there, then please get in touch with Support@chandnijewellery.com.au
We provide free shipping for any orders above $100 within Australia.
Shipping within Australia below $100 will have a flat rate, as seen below:
- Standard Shipping = $10
- Express Shipping = $15
SHIPPING TIMES
|
Estimated Shipping Times |
Standard Shipping |
Express Shipping |
|
Brisbane |
2-3 |
1 |
|
Qld |
2-3 |
1-2 |
|
Sydney |
2-4 |
1-2 |
|
NSW |
3-6 |
2-3 |
|
Canberra |
2-4 |
1-2 |
|
Melbourne |
2-5 |
1-2 |
|
Vic |
2-6 |
2-3 |
|
Adelaide |
4-7 |
1-2 |
|
SA |
3-6 |
2-3 |
|
Perth |
5-8 |
1-2 |
|
WA |
7-9 |
2-3 |
|
Tasmania |
4-6 |
1-2 |
|
TAS |
5-8 |
2-3 |
|
Darwin |
4-8 |
3-4 |
|
NT |
5-10 |
3-4 |
Please note: These times are estimates only, as shipping can be delayed due to weather and other circumstances. Once your order has been processed with Australia Post it is out of our control on the delivery time. We will not process refunds for late or delayed orders by Australia Post.
URGENT ORDERS
However, if you require the order URGENTLY please choose Express shipping at checkout and send us an email at Support@sparklingcreations.com.au with the Order number.
ORDERS NOT RECEIVED
We will do our best to get your products to you as soon as possible, however, if your order has not reached you within 14 business days of being dispatched, please email Support@sparklingcreations.com.au with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.
If your item has been delivered as per the shipping company tracking number, we are not responsible for the missing package. Please contact Australia Post as soon as possible to solve the problem.
Please note: The customer is responsible for providing the correct address and name upon checkout. We will contact you as soon as possible through email once we notice an invalid address and offer 24 hours to reply back and provide us with the correct address. If we do not receive any answer, the order will be cancelled and refunded.
ORDER RETURNED TO SENDER
If your order has been returned back to us due to missing delivery, or not picked up from the nearest Australia Post Office (stays at the post office for 14 business days), a postcard will be delivered to your address to notify you) or due to missing information from the address (e.g. unit number, house number), or an incorrect address. We will ask for payment for shipping again to the customer, as we have to pay for the package to be returned to us and shipped out again. The order will be shipped out again once payment for the shipping has been processed and the correct address has been provided.
However, the order will not be eligible for a refund as we are not held responsible for incorrect addresses, as customers will be held responsible.
Duties
There are NO customs duties on orders being shipped within Australia
US & International orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival.
When ordering from www.sparklingcreations.com.au the recipient is responsible for these import fees and should comply with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.
International Shipping
DHL Shipping
5-20 business days (excludes weekends, national/public holidays and bank holidays)
All items exclude VAT/Tax and/or custom charges. You may have to pay this to receive your order from customs.
Shipping Cost will be calculated at checkout.